Contact Us

1. How to Reach Us

We provide support for customers across Australia and aim to make it easy to get in touch regarding orders, delivery arrangements, after purchase matters or general enquiries.

Email is the preferred method of contact, as it allows enquiries to be reviewed and handled accurately. Phone support is also available during service hours.

2. When to Contact Us

You may contact us for matters including:

• Order status, payment or billing questions

• Delivery timing or address confirmation

• After purchase support or return related enquiries

• General product or service questions

Support is available for customers throughout Australia.

3. Customer Support Hours

Customer support is available Monday to Friday, from 09:00 to 17:00. Enquiries received outside these hours are reviewed on the next business day.

4. Contact Details

Email: exclusivehelp@craftgetmart.com
Phone: +81 (808) 564 66 61
Address: 2-11-35 NISHIHARA-CHO, FUCHU-SHI, TOKYO 183-0046, JAPAN