1. Overview
This document explains how orders are processed, shipped and delivered for furniture purchases made through our website and delivered across Australia. It is intended to set clear expectations regarding delivery timelines, responsibilities and support arrangements.
All delivery related processes are handled in a consistent manner and align with common Australian ecommerce practices.
2. Delivery Coverage
Delivery services are available to all locations within Australia. Orders are accepted only for addresses within this delivery area.
3. Shipping Fees
All orders are shipped free of charge. No additional delivery fees are added at checkout or after an order is placed.
4. Order Processing Time
Orders are prepared for dispatch within 2 days after order confirmation.
Orders placed during business hours, Monday to Friday from 09:00 to 17:00, are processed within this timeframe. Orders placed after 17:00, or on weekends or public holidays, will be processed on the next business day.
5. Shipping Method and Delivery Timeframes
Orders are delivered using third party logistics providers.
Once dispatched, delivery is generally expected within 7 to 10 days. Delivery times may vary due to location, carrier capacity or external factors beyond reasonable control.
If delivery extends beyond the expected timeframe, customers may contact us for assistance. Email is the preferred contact method, with phone support available as an alternative.
6. Taxes and Customs
All applicable taxes and duties are included in the product prices displayed at checkout.
Customs clearance is handled directly by appointed logistics providers. Customers are not required to pay additional taxes, duties or clearance related charges upon delivery.
7. Order Tracking
Once an order has been dispatched, customers may use the order information provided to track shipment and delivery progress.
Tracking availability and update frequency may vary depending on the carrier handling the delivery.
8. Delivery Issues and Responsibility
Reasonable care is taken to ensure products are delivered in good condition.
If a product is lost or damaged during transit, customers should contact us as soon as possible so the matter can be reviewed and handled in line with our existing return and refund arrangements.
Changes or cancellations to an order after dispatch may not be possible and depend on carrier limitations.
Customers are responsible for ensuring that delivery details provided at checkout are accurate and complete. Delays, losses or additional costs resulting from incorrect address information are the responsibility of the customer.
9. Contact Information
For questions or assistance related to shipping or delivery, customers may contact us during service hours.
Email: exclusivehelp@craftgetmart.com
Phone: +81 (808) 564 66 61
Customer service hours: Monday to Friday, 09:00–17:00
Address: 2-11-35 NISHIHARA-CHO, FUCHU-SHI, TOKYO 183-0046, JAPAN
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