1. Overview and Scope
These Terms of Service govern access to and use of the website, as well as the purchase of furniture products delivered within Australia. By visiting the site, placing an order or using any related services, users agree to be bound by the terms set out in this document.
These terms apply to all users who browse, access or make purchases through the website.
2. User Responsibilities and Use of the Website
Users are responsible for providing accurate, complete and up to date information when creating an account, placing an order or contacting us.
Users must ensure that all details submitted, including contact and delivery information, are correct. Any issues arising from inaccurate or incomplete information provided by the user are the responsibility of the user.
Use of the website must be lawful and reasonable. We may limit or suspend access where misuse, unreasonable behaviour or improper use is identified, to the extent permitted by law.
3. Service Availability and Limitations
We aim to make the website and related services available on an ongoing basis. Temporary interruptions may occur due to maintenance, system updates or factors outside reasonable control.
Nothing in these terms guarantees uninterrupted or error free access to the website.
4. Product Information, Pricing and Availability
Product descriptions, images and specifications are provided to present items as accurately as reasonably possible. Variations in colour, texture or appearance may occur due to display settings or natural material characteristics.
Prices and stock availability are shown on the website at the time of ordering. We reserve the right to update or correct pricing, availability or product information where errors, supply changes or operational requirements arise.
5. Orders and Payment
The following payment cards are accepted:
Visa
Mastercard
Discover
JCB
No other payment methods are supported.
The total order amount is processed at the time an order is placed. Orders are not confirmed until payment has been successfully completed.
Payment handling is carried out through secure systems designed to protect payment information during checkout. Specific technical details are not displayed on the website.
6. Delivery and Shipping
Delivery is available across Australia and is subject to the Shipping Policy.
Delivery services are available to all locations within Australia. Orders are accepted only for addresses within this delivery area.
All orders are shipped free of charge. No additional delivery fees are added at checkout or after an order is placed.
Orders are prepared for dispatch within 2 days after order confirmation.
Orders placed during business hours, Monday to Friday from 09:00 to 17:00, are processed within this timeframe. Orders placed after 17:00, or on weekends or public holidays, will be processed on the next business day.
Orders are delivered using third party logistics providers.
Once dispatched, delivery is generally expected within 7 to 10 days. Delivery times may vary due to location, carrier capacity or external factors beyond reasonable control.
If delivery extends beyond the expected timeframe, customers may contact us for assistance. Email is the preferred contact method, with phone support available as an alternative.
7. Order Cancellation
Order cancellation is handled in accordance with the Order Cancellation Terms available on the website.
Orders may be cancelled under the following conditions:
Cancellation requests submitted within 48 hours of purchase, provided the order has not yet been dispatched
Orders that have already been dispatched, or orders placed more than 48 hours earlier, are not eligible for cancellation
Where an order cannot be cancelled, customers are encouraged to accept delivery and request handling after receipt in line with the return and refund arrangements available on the site.
To request an order cancellation:
Contact us by email, which is the preferred method of communication
Phone support is also available during service hours
Provide the order number and any relevant payment or order details to allow the request to be reviewed
Requests that do not include sufficient information may require follow up before they can be assessed.
8. Returns and Refunds
Returns and refunds are handled in accordance with the Returns, Exchanges and Refund Policy available on our website.
Returns may be requested within 30 days of delivery.
Returned items must meet the following conditions:
Unused, unassembled and in original condition
Supplied with all original parts, accessories and packaging
Free from damage, wear or alteration after delivery
Requests made outside the 30 day period, or items that do not meet these conditions, may not be accepted.
Exchanges are not offered.Furniture items are large and handled in specific inventory and delivery batches. Managing exchanges would require additional transport and handling, increasing complexity and the risk of damage. To maintain reliable delivery processes, returns with refunds are offered instead. Customers may place a new order once a return has been approved.
A return shipping label is included inside the original delivery package and is provided at the time the item is received.
Return costs are handled as follows:
Change of mind returns may result in deductions, including original shipping costs
Returns due to product quality issues or transit damage incur no return shipping fees
Items damaged by the customer or returned outside eligibility requirements will not be refunded
9. Personal Information and Data Handling
Personal information collected through use of the website is handled in accordance with established data handling practices.
Information is collected and used for purposes such as order processing, delivery coordination, customer support and operational requirements, using lawful and reasonable methods consistent with applicable privacy and data protection laws.
10. Governing Law and Dispute Resolution
These Terms of Service are governed by the laws of Australia.
Any disputes arising in connection with use of the website or the purchase of products will be handled in accordance with Australian law and applicable consumer protection requirements.
11. Contact Information
Questions regarding these terms or the use of the website may be directed to us during service hours.
Email: exclusivehelp@craftgetmart.com
Phone: +81 (808) 564 66 61
Customer service hours: Monday to Friday, 09:00–17:00
Address: 2-11-35 NISHIHARA-CHO, FUCHU-SHI, TOKYO 183-0046, JAPAN
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